InnPower Corporation, 7251Yonge St., Innisfil ON L9S OJ3 Tel: 705-431-4321 or

705-458-4329 free from 775 exchange Fax: 705-431-6872 OPEN: 8:30am to 4:30pm Monday to Friday (holidays excepted).

PAYMENT OF ACCOUNT: Bills may be paid in person by cash, cheque or lnterac at our office, by mail in the return envelope enclosed, at most chartered banks (bank collection charge may be applicable), by telephone banking, computer banking, by pre-authorized chequing or third party credit card processing (fee applies). Payments received will be applied to electricity charges first and then to water/Wastewater balances owing.

OVERDUE INTEREST CHARGES: Will be billed to your account if payment is not received in our office by the due date. If you are mailing a cheque or money order or paying at a financial institution, allow time for your payment to reach us by the due date.

ARREARS: Electricity arrears are subject to collection and customers in arrears are subject to disconnection of service. Charges for restoring services disconnected for non-payment will apply. InnPower Corporation will not be held liable for any loss, damage or inconvenience resulting from services disconnected for non-payment. Water/Wastewater billed amounts in arrears for ninety days (90) or more will be transferred to the Town of Innisfil and added to the Property Tax Account for the service address, as permitted under the Municipal Act, 2001.Interest will be applied the first day of each month thereafter at the rates as set under the applicable by-law enacted by the Town of Innisfil.

NOTE: Past due balances on this bill are due and payable immediately, only the current charges are due on or before the due date shown.

E &0E: (ERRORS AND OMISSIONS EXCEPTED) ALL BILLS ARE RENDERED SUBJECT TO CORRECTION.

ELECTRICITY RATES ARE AVAILABLE UPON REQUEST AND AS POSTED ON COMPANY WEBSITE. VIEW YOUR ACCOUNT ONLINE AT

www.innpower.ca .

WATER/WASTEWATER RATES: Rates are charged as set under the applicable by-laws enacted by the Town of Innisfil. Please visit the Town website at www.innisfil.ca for the rates in effect.

MOVING/SALE NOTICE: Notice of a pending move/sale must be given to lnnPower Corporation so that final bills are issued. Customers leaving without notice are liable for the account until notice of account change is confirmed. For rental property: A Water/Sewer Tenant-Owner Application form must be completed and signed by both Owner and Tenant; If the Owner has entered Into a Continuing Service Agreement (CSA) for electricity service, a meter reading is taken and the service remains connected; If there Is no CSA, the service is disconnected at the time of move out and remains disconnected until a new occupant assumes responsibility for the account. Charges for restoring disconnected electric services will apply.

WATER/WASTEWATER SEASONAL DISCONNECTIONSAND RECONNECTIONS: Please allow 48 hours to schedule a disconnection or reconnection of water. Please note that base rates will continue to be charged to water and wastewater services during disconnection periods.Charges for disconnection or reconnection of water services will apply.

GLOSSARY OF TERMS

Electricity:This is the cost of electricity supplied to you during this billing period and is part of the bill that is subject to competition.

Delivery:These are the costs of delivering electricity from generating stations across the Province to lnnPower Corporation to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business.*InnPower Corporation collects this money and pays this amount directly to our suppliers.

*When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, consumes power before it gets to your home or business.

Regulatory Charges:Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include the costs associated with funding Ministry of Energy conservation and renewable energy programs.

Debt Retirement Charge:The debt retirement charge pays down the debt of the former Ontario Hydro.

Global Adjustment:The Global Adjustment accounts for differences between the market price of electricity and rates paid to regulated and contracted generators. When the market price of electricity is lower than those regulated and contracted rates, the Global Adjustment will be a charge to consumers and when it's higher, the Global Adjustment Is a credit to consumers. The adjustment applies to business customers who pay the spot market price and customers who have signed a contract with a licensed electricity retailer. The Global Adjustment is included in standard supply rates.

NOTE:For a detailed explanation of electricity terms, please visit www.innpower.ca or www.ontarioenergyboard.ca .

ONTARIO ELECTRICITY SUPPORT PROGRAM: The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. Find out if you are eligible and how to apply at Ontario Electricity Support or call 1-855-831-8151 (toll free within Ontario).


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