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Time of Use Rate
9.8 ¢/KWh Off-Peak
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Customer Care

Information and Resources to Help our Customers.

Residential


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Moving

Moving? Whether you're moving in, moving within, or moving out—the steps are simple.

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Electricity Rates

The Ontario Energy Board sets both of these rates twice per year in May and November and adjust as required.

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Payment Options

We offer a wide variety of convenient payment options to suite your needs.

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Understanding Your Bill

We are excited to announce the launch of our new bill! Designed with feedback from customers in mind, the new bill is simple and easier to understand.

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Financial Assistance Programs

An Updated List of Financial Assistance Programs Available to Help Customers

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Customer Choice - Regulated Price Plan (RPP)

Electricity rates can be charged based on Time of Use (TOU) or Tiered rates for residential and low volume general.

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Critical Care and Key Account Customers

In the event of a power interruption, the Critical Care Customer and Key Accounts Customer Notification List aids us in responding to critical needs.

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Electricity Retailers and Energy Contracts

Less than 1/10 customers in Ontario buy electricity from an electricity retailer. If you’re thinking about signing an energy contract, learn more first.

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Ontario Electricity Rebate

The Ontario Electricity Rebate is a provincially funded rebate that provides eligible customers with a 13.1% reduction on their billed amount before HST

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Payments Desk Closure

Due to current weather conditions, the in-office payment desk at 7251 Yonge St., Innisfil is closed today to help ensure staff safety.

Our team remains available by phone, and customers can continue to manage their accounts online.

The in-office payment desk will reopen tomorrow at 8:30 a.m.

Thank you for your understanding, and please stay safe.
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DISCLAIMER:

This hosting capacity map is provided for informational purposes only. It is not intended to be, and should not be relied upon as, a basis for determining the permissible capacity of distributed energy resources (DERs) that may be interconnected to the distribution system. Separate and specific analysis is required to determine DER capacity on the distribution system. Further, the information, data and materials are provided on an “as is” basis and while InnPower Corporation provides this information in good faith, INNPOWER CORPORATION does not warrant, covenant or guarantee, in an expressed or implied form, arising by law or otherwise, the completeness, effectiveness, accuracy and/or fitness or the information for any particular use. INNPOWER CORPORATION does not assume responsibility nor accept any liability arising from any use of the information. This information is proprietary and may not be reproduced without consent from INNPOWER CORPORATION.

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